Arrival and Departure

Here at Heritage Lodge, we have tried our best to make sure our guests feel comfortable during the entirety of their stay.

We have fitted a key box (this remains empty until guests are due to stay).  This gives our guests the freedom to come and go during their stay to suit all members of their group.  Full details will be sent to the person who made the booking on the day before your arrival date.

The WiFi password and other information is available in the Welcome pack on the sideboard in the entrance hall. 


Any crates, stairgates, food and water bowl, blankets/throws, requested for your pet(s) are in the sunroom just outside the kitchen door. 


All of the bedrooms have towels and a pack of toiletries for you to use.  

On your day of departure, please strip the beds and put the used bedding and towels at the foot of the bed.


The hot tub will be ready for you to use. Please make sure that all the clips on the cover are unlocked before you try to remove the cover. 

When you are finished with the hot tub, please ensure all clips are locked again as this will allow the hot tub to retain the heat.

On your day of departure, please ensure all the windows and doors are closed and locked, all the lights are switched off.

If you could also put all waste in to the correct bins ie- cans / bottles / cardboard / general waste / nappies and dog poo That would be appreciated. 

We realise that there is a lot of information here, but by doing what you can to help us, it means that we can all do our bit at Heritage Lodge for next guests.

If for any reason you need some flexibility on check in/out times, please ask.  We will try to help where we are able to.

To book, please go to airbnb or www.facebook.com/heritagelodgerhyl and contact us via our facebook page.